North Lanarkshire Council, Active & Creative Communities (Sport) Terms and Conditions

 

Membership General Terms

  1. By entering a membership agreement you agree that you have accepted the terms and conditions and agree to pay all subscription charges associated with the membership selected by the agreed payment method.
  2. New memberships are subject to a joining fee to cover administration of the membership.  Should you cancel and rejoin, you will be subject to pay another joining fee.
  3. A Fob will be issued to new members; this must be produced at reception or swiped at an entry gate where available upon each visit. Please inform reception of lost or stolen fobs, charges apply for replacement fobs.
  4. North Lanarkshire Council subscriptions are non-transferable and use other than that by authorised customer may result in cancellation of subscription without refund.
  5. All memberships are subject to a 14 day cooling off period. Cancellations during this period will be charged the standard pay as you go rate for any sessions already used and you will be entitled to a refund of the remaining amount paid if applicable. Following this 14 day period all memberships will be subject to our normal 30 day advance notice period for cancellation.
  6. A membership may be withdrawn at any time by North Lanarkshire Council, reasons will be provided.
  7. Temporary closures of individual clubs for maintenance or events will not entitle members to early cancellation or refund where a reasonable alternative facility can be provided.
  8. As a member you agree to keep your contact information up to date by notifying North Lanarkshire Council of any changes.  for concessionary and discounted memberships, you may be asked to provide entitlement at any time and must provide proof at least annually. All members are required to have their photograph taken for security purposes.

Fitness Membership

  1. Fitness Memberships include unlimited use of Gyms, Classes and Pools. Unless specified as a single venue membership, members are entitled to use all Venues. A full list of facilities can be found here: Venues and Contact Information discover locations

Lessons Membership

  1. Learn to swim memberships include a weekly coached class with a qualified instructor for the chosen activity type, session location day and time must be selected at the time of joining. Junior members also receive a junior fitness membership included.
  2. Single Sport Memberships allow members to select 1 coached class each week for their chosen sport. Ultimate sports memberships allow members to select up to 6 weekly sessions per week. Session location day and time must be selected at the time of joining.  To add a session or change to another session please contact activenl@northlan.gov.uk.  Junior members also receive a junior fitness membership included.
  3. Members receive an automatic discount when participating in both Learn to Swim and Single Sport or Ultimate Sports memberships. The value of this discount is subject to review and member will be given 10 working days notice of any upcoming changes.
  1. Lesson timetables are subject to change, members will be notified of any changes to the timetable in advance.
  1. All lesson programmes run for 50 weeks in a calendar year with a 2 week break at Christmas and New Year. In the event of an additional session being cancelled by us, you will be entitled to a replacement session or a reduction in membership fees for the value of the missed session

Golf Memberships

  1. All direct debit and season ticket members are entitled to unlimited session on Palacerigg Golf Course and Lochview Golf Course. Please book a tee off time in advance via the Active NL app
  1. Direct Debit fees for Golf Memberships are paid over 7 months from April to October with a payment break between November and March. Golf Memberships will only be honoured to the end of the current payment month if cancelled between April and October.  
  1. All season ticket and direct debit members will receive an annual allowance of 6 guest passes offering a discounted rate for a guest.
  1. All season ticket and direct debit members will receive a discounted rate on driving range balls.

Direct Debit

  1. All Direct Debit payments will be requested from the customer’s nominated bank account on the agreed date or shortly thereafter.  Payment dates are:

Membership, Golf and Adult Sports Subscriptions:  5th day of each calendar month.  Lesson and Courses Subscriptions:  20th day of each calendar month.

  1. Subscription charges are non-refundable and are subject to change at the discretion of North Lanarkshire Council. You will be given no less than 10 working day’s notification of any forthcoming change in fees. You will have the right to terminate your agreement through the normal channels at any time during the notification period, failing which you will be deemed to have accepted the amendment to the charge.
  2. In the event of a failed Direct Debit payment North Lanarkshire Council will automatically reapply for any unpaid balance where possible.  If a second payment request fails appropriate administration charges will be applied to the account and the membership will lapse. Unpaid fees may be referred to a collection agency at the discretion of North Lanarkshire Council
  1. If an error in payment is made by North Lanarkshire Council you will be entitled to a full refund or compensation via free membership time according to your preference.

Cancellation and Amendment

  1. 30 days’ notice of cancellation must be provided for all Direct Debit subscriptions. Annual memberships will not be eligible for any reimbursement. Please e-mail activenl@northlan.gov.uk (gym & golf membership) or activelessons@northlan.gov.uk (lessons) to cancel.  A confirmation e-mail response will be provided, this should be retained as proof of cancellation.  Any monthly fee falling within the 30 day notice period will be collected in full and access to facilities will be granted during the period of notice.  Direct Debits should not be cancelled directly with the bank until all agreed fees have been paid. 
  2. To make changes to your membership type contact our office on 01236 341969.  30 days’ notice of any membership amendment must be provided and North Lanarkshire Council cannot guarantee that changes will be amended before this advance notice period has passed.

Communications and Privacy

  1. North Lanarkshire Council may use the contact details provided at any time for the purposes of contract execution such as but not limited to service changes, payment information and contract updates.
  2. North Lanarkshire Council will only use the data provided for the purposes of internal marketing where consent is given to by the member.  Consent for marketing may be withdrawn at any time via online bookings, marketing e-mail options or by contacting us on the undernoted details.  Our full privacy policy is available online at  https://www.nlleisure.co.uk/legal/privacy

Junior Gym and Class Restrictions

  1. Gym memberships provide access to Gyms, Fitness Classes (excluding specialist sessions) and Swimming Pools within participating facilities in accordance with the opening hours of each facility and membership type selected.  Use of health suites may be included for an additional one-off charge and will remain valid until the membership is cancelled.
  2. Gym - Children under the age of 11 are not permitted to use the Gym. Children between 11 and 15 years must be supervised by a responsible adult when using the Gyms after 6pm Mon-Fri. 
  3. Fitness Classes - Children under the age of 12 are not permitted to use the Fitness Classes. Children between 11 and 15 years must be supervised by a responsible adult when using the Fitness Classes after 6pm Mon-Fri.
  4. Children under 8 years must be accompanied by a responsible adult over 18 at all times when in the swimming pool.
  5. Under 14’s are not permitted to use health suite (sauna/steam room facilities).  14-15 year olds must be accompanied by an adult at all times.
  6. Supervising adults must be over 18 years and have undertaken the appropriate induction where required.  Some equipment restrictions apply to under 16’s, please see guidelines in the gym.

Bookings

  1. Fitness Classes – Classes can be booked up to 7 days in advance via the Active NL app or the venue. Classes up to 9am can be cancelled up to 9pm the evening before the class takes place, classes after 9am can be cancelled up to 2 hours before the start time. Late cancellations may be subject to a cancellation fee.
  2. Fitness Classes – Members are responsible for ensuring that they check in via reception or an automated entry gate when attending classes. Classes which are booked and not attended or cancelled may be subject to a cancellation fee.
  1. Pay as you go Activities - If a session which has been paid for individually is cancelled by us, the customer will be entitled to a replacement session of equal value or will be offered a refund if no suitable alternative can be provided. If a session is cancelled by the customer more than 24 hours before the session starts they will be entitled to replacement session of equal value and may offered a refund only if no suitable alternative can be provided. No refund will be offered in the event of a late cancellation

North Lanarkshire Council may change these terms and conditions at any time. Updates will be published on our app and online at www.activenl.co.uk

Please direct any enquiries to: Tel. 01236 341969

Membership E-Mail. activenl@northlan.gov.uk

Lessons & Courses E-Mail: activelessons@northlan.gov.uk